Frequently Asked Questions

Here at Filofera, we believe in maximum pleasure, and minimal discomfort. To make your shopping adventure with us a great one, here's a list of FAQs along with their answers.

If you have a question that hasn't been answered in the FAQs below, let us know at filofera@gmail.com. We'd be happy to get back to you as soon as possible.

All About Filofera Items

The origins of our items:

Here at Filofera we have:
  • Items designed and made by us
  • Items designed and made by independent designers
  • Unique and up-to-the-minute handpicked items from outside Malaysia
How do I tell which items are which?
  •  All items designed by us or designed by independent artist will have the designer's name listed in the blogpost. 
  • Handpicked items will not bear any designer's name.
Item Availability

How do I know if an item is still available?
If an item is not labeled Sold or Reserved, it is still up for grabs. 

Is there a waiting list for reserved items?
Yes. Even if an item has already been reserved, you may still place your order for it. We will put you on a waiting list. If the other buyer cancels her order, we will release the item to the next person on the list. 

If an item has already been sold, is there any chance to get the same item?
No. All of our designed items are unique and exclusive. We only sell one of each.  

Item Quality

Are the items of good quality and condition?
All our items are brand new unless specifically stated otherwise. Our in-designed items are made with love and care and are the pride of Filofera. We also ensure that items made by independent designers or handpicked from overseas are of the same high standards. The prices of our items reflect their quality and design value.