Frequently Asked Questions

Here at Filofera, we believe in maximum pleasure, and minimal discomfort. To make your shopping adventure with us a great one, here's a list of FAQs along with their answers.

If you have a question that hasn't been answered in the FAQs below, let us know at filofera@gmail.com. We'd be happy to get back to you as soon as possible.

Delivery Information

Where does Filofera deliver to?
Currently, we are only servicing the Malaysian market. East and West Malaysia. 

What is the postage Method?
For the moment, we will be using Pos Laju Malaysia as our postage method.

What are the charges for Packaging and Postage?
For deliveries to East Malaysia - RM 7.00
For deliveries to West Malaysia - RM 9.00

If you order more than one item, you can save on packaging and posting. The above charges will apply to the first item ordered. Subsequent items will be charged RM1.00 - RM2.00 each depending on their weight.

How long will it take for the goods to arrive?
We will be posting your item(s) within 3 working days upon receiving your payment. 
Delivery time is as follows:
East Malaysia: 2 - 3 working days
West Malaysia: 3 - 5 working days