Frequently Asked Questions

Here at Filofera, we believe in maximum pleasure, and minimal discomfort. To make your shopping adventure with us a great one, here's a list of FAQs along with their answers.

If you have a question that hasn't been answered in the FAQs below, let us know at filofera@gmail.com. We'd be happy to get back to you as soon as possible.

Purchasing Procedures

How to Purchase?
Easy does it...

#1 Browse through our items. 
  • If anything you like catches your eye, scribble down the item code
#2 Fill up our Order Form.
  • We need your proper Name, Mailing Address, Contact Number, Email Address, and Item Code(s).
  • If you want us to reserve an item for you, please state it in the message section located on the order form. Feel free to add any comments or forward us any questions you might have.
  • Then hit the 'Send to Filofera' button.
#3 Wait for our reply. We'll send it to your email. 
  • Do check your spam just in case our email ends up there. 
  • If any item you've ordered is no longer available, we'll inform you. 
  • If all is well, we will send you an invoice 
  • In the invoice, you will find the list of items you've ordered. You will also find the total amount to be paid, packaging and postage charges, our bank account details, along with your mailing information. Please double-check the list of items and  your mailing information. Let us know if something is wrong.
#4 Make your payment.
  • If all the information and details in the invoice are accurate, proceed to make a payment within 3 working days. Don't forget to email us the payment reference number
#5 Wait for your goodies. 
  • Once we receive the payment, we will post your items to you within 3 working days. The tracking number for your parcel will be emailed to you.