Yes, we do accept reservations for items. We will hold the item for you for as long as 5 working days.
How do I reserve an item?
To reserve an item, fill up the Order Form and leave us a message there that you would like to make a reservation.
How many items can I reserve?
The maximum amount of items you can reserve is 2 pieces, at any one time. This is to be fair to all our customers.
Can I change an item I've ordered with a different item?
Yes, but only if the payment has not been made, and if the other item you want is available. Email us and let us know which item you want replaced. Don't do this too many times though. We reserve the right to not entertain your requests.
Can I exchange items that I've received?
Once the items have been mailed to you, we will not accept any exchanges or any returns.
We have a no return and no exchange policy.
Can I make cancellations?
We will accept cancellations up to 24hrs after the payment has been made.
Drop us an email at filofera@gmail.com letting us know and we will cancel your order.
In the case whereby you have not made a payment, we would appreciate it if you would drop us an email canceling your order. We respect your time, please respect ours.